Archives: Seminar Listing for 2008 Show

102 - Are Green Buildings Healthy Buildings?

Concerns about indoor air quality (IAQ) in commercial buildings first surfaced in the mid-1970s. IAQ problems were then associated with misdirected efforts to reduce energy use in buildings. Now in the new millennium the real estate and development industries are once again faced with a significant energy management challenge. This time the focus of attention is to reduce Greenhouse gas emissions to reverse the effects of Climate Change. We are in the midst a massive paradigm shift toward “green” innovations in design and construction. To accomplish this, there’s been a rapid adoption of green building certification systems for both new and existing buildings. But are all green buildings healthy buildings?

Speakers:
Elia Sterling, President, Theodor Sterling Associates Ltd.
Vladimir Mikler, Partner, Cobalt Engineering
Stanis Smith, Senior Vice President of Buildings, Stantec

104 - Structured Wiring Residential Boot Camp

Your mission, if you choose to accept, is to blow away your peers with the knowledge you will gain at our Structured Wiring Residential Boot Camp

Learn how to avoid wiring mistakes of the past, prepare the wiring for the house of the future and educate yourself on what and who you should be looking for when contracting out the pre-wire. Presentation moderator is Tom Ma, a charter member of CEDIA.

Speakers:
Howard Fellerman, Custom Design and Project Consultant, Audio Video Unlimited – Abbotsford
Corey Doherty, Custom Installer , Hometheater Pro
Tom Mah, Product Manager, Aralex Acoustics Ltd.

107 - A New Program for Resolving Strata Disputes

B.C Arbitration & Mediation Institute has launched a Strata Mediation Pilot Program. Designed to be streamlined and cost effective this program provides a remedy for resolving many types of strata community disputes in a timely manner. This seminar will introduce the key elements of the program and provide an entertaining role play on the types of disputes that often occur in strata corporations. Strata Managers will find this new program especially useful as it provides them with an effective new tool to assist their clients.

Speakers:
Sharon Kelly, Mediator, Chartered Arbitrator & Chair of the Strata Mediation Pilot Program Advisory Committee
Elaine McCormack, strata lawyer, Alexander Hollburn Beaudin & Lang LLP, member Strata Mediation Pilot Program Advisory Committee
Hugh McCall, Mediator & Arbitrator, Pacific Centre for Dispute Resolution Inc., Vice-Chair Strata Mediation Pilot Program Advisory Committee
Plus several mediators from the Strata Mediation Pilot Program

120 - Green Leases and the Evolution of Market Inducements in Commercial Real Estate

With a few exceptions, Canada’s green real estate has been lead by the government and institutional sector. There have been some residential developments following LEED design however they are in the minority. Under BOMA’s leadership we have been asked to prepare a green lease instrument that government may take private landlords. The document will list financial inducements private landlords to invest in green strategies that benefit the occupants of the buildings (more comfortable space), the landlords (upgrades largely subsidized) and the environment (less carbon emitted).

Speaker: John Holland, President, PHH ARC Environmental Ltd.
Chris Corps, President, Asset Strategics

108 - Best Practices in Delivering Customer Service

Today’s discerning customer demands service at a level never before expected. As standards rise, so must our performance. To continue to survive and grow in any business, employees, managers, and even owners have to demonstrate the qualities of the best customer-service driven organizations. This program will show you what they are doing and tell you how to do it yourself.

Topics

The best practices in customer service will help you to:

• Define your customer as you never have before.
• Hear the six demands your customers bring with them — and what happens when you do not meet them.
• Understand the communication cycle and how barriers can break the process down.
• Learn five techniques practiced by the world’s top organizations to build rapport with even the most difficult customer.
• Demonstrate the verbal and non-verbal skills the experts say set us apart.
• Transform yourself from untrained, habitual listener to polished, professional communicator.
• Discuss why customers get upset and learn 10 positive steps to take when they do.
• Discover what trigger words are and why they are lethal to positive perception.

Benefits

Kevin Lust

Bring the top behaviors in world-class customer service to your own doorstep as this fast-paced, practical program shares the lessons you need to transform your customers view of your service. They’ll soon say your business is a positive example that should be included in this seminar.

Presenter: Kevin Lust

109 - International Hotel and Resort Roundtable: Efforts and Initiatives for Green Environmental & Energy Programs

The world is evolving at a very fast pace with respect to societies concerns about energy use associated with greenhouse gas emissions and the control of environmental pollutants to create healthy buildings. These issues combined define the Greening of Hotels. This international panel on the Greening of Hotels and Resorts will explore how major hotel operators around the world are establishing unique energy and environmental programs to enhance the performance of their properties combining guest comfort and health with reduced energy use and greenhouse gas emissions. This panel will include an international hotel group and the developer of a local BC resort property.

Shangri-la is now developing their landmark property in Vancouver. As an owner and operator of five star hotel properties throughout the world the Director of Engineering will present a review of the implementation of Green engineering programs for their world wide portfolio.

The Architect and developer of Parkside, an urban mixed use resort under construction in the City of Victoria will present this project, a local example, of Platinum LEED as applied to hotels. The notion of creating a healthy 135,000 square foot urban building on a 1+ acre site will be presented in the context of an economically sustainable and socially responsible development.

Moderator: Elia Sterling, President, Theodor Sterling Associates Ltd.

Speakers:
Stephen M. Darling, Regional Vice President, Shangri-La Hotels and Resorts
Richard Hulbert, Principal, The Hulbert Group International Inc.
Ken Junck, Principal, Stantec Consulting Ltd.
James Pearson, CEO, Aviawest Resorts Inc.
Jennifer Sanguinetti, Principal, Buildings Engineering, Stantec

112 - Green for Existing Buildings: Using Go Green and LEED-EB to Develop a Road Map for Your Building

The increasing availability of new, LEED certified buildings is putting pressure on existing building owners and managers to green their buildings in order to stay competitive in the leasing market. The majority of the green building information in the market relates to new buildings. Existing buildings require different strategies from new to achieve this goal. Learn about the differences between BOMA Go Green and LEED-EB and how they can be used in combination to efficiently move your building up-market.

Presenter: Doug Webber, Sustainability Practice Leader, Halsall Associates

114 - The Real Estate Outlook for the Vancouver Market: How Long will the Growth Continue?

session sponsored by

A panel of leading real estate senior executives will offer their insights on the strategic issues facing the real estate market in Vancouver and BC as a whole. Specific references will be made to the office, industrial, retail and multi-unit residential markets. The panelists will discuss where they see the real estate cycle leading over the next four quarters, and how long this continued growth will continue. Employment, population growth and economic growth for the Vancouver market will be presented.

Speakers:
Cameron Muir, Chief Economist, British Columbia Real Estate Association
Doug Reid, Senior Vice-President, Portfolio Management, Bentall Capital L.P.
Bob Laurie, Principal, WRL Real Estate Advisers

127 - Universal Design — A Natural Response to the Aging Population

session sponsored by

The North American population is aging. Physical and cognitive challenges that develop as we age can restrict our activities, our interaction with the built environment, and our ability to remain self-sufficient participants in the community. Creating barrier free, inclusive environments that can be used throughout life should be a natural response to the growing needs of the market. This session will explore the challenges of an aging population and the value of a Universal Design process in creating spaces that promote a higher quality of life for everyone.

Speaker: Dan Robinson, PhD CCPE RK, Robinson Ergonomics Inc

128 - CMHC EQuilibrium Initiative: Technical and Financial Considerations of Building a Net Zero Energy House

session sponsored by

EQuilibrium is a national housing initiative, led by Canada Mortgage and Housing Corporation (CMHC), that brings the private and public sectors together to develop homes, and eventually communities, that address occupant health and comfort, energy efficiency, renewable energy production, resource conservation, reduced environmental impact and affordability.

In 2006, CMHC invited builders and developers to submit their ideas for housing that is healthy, affordable, sustainable and highly energy efficient. A total of 72 teams responded and 12 were chosen to build EQuilibrium demonstration homes in their regions. The ultimate goal is to build homes that produce as much energy as they consume on a yearly basis. In this session, representatives from two of the teams will examine the technical and financial challenges of building an EQuilibrium house.

Moderator: Lance Jakubec, Senior Consultant, Research and Information Transfer, CMHC BC Region

Speakers:
Ryan Scott, Chief Executive Officer. Avalon Master Builder
Peter Amerongen, Vice President, Habitat Studio & Workshop Ltd.

129 - Acoustics in Sustainable Design

session sponsored by

One of the most important factors in sustainable buildings is to provide an environment in which people can perform at their optimum level. Whereas, low absorptive materials with a lot of hard surfaces, chilled slabs and radiant heating system in sustainable buildings caused acoustics become a problem. Based on the CBE study in 2005, Over 60 percent of occupants in cubicles think acoustics interfere with their ability to get their job done. Acoustical problems in working environments caused employees distraction, stress, and interference with normal work routine. By following some design guidelines we can create ideal acoustic environment. These guidelines are not independent so we need to consider them at all stages including architectural, mechanical and electrical planning. In this presentation basic noise concepts as well as some general noise issues in buildings will be reviewed. Since correcting noise problems after construction costs much more than addressing the potential problems at the design stage, some tips for architectural, mechanical and electrical design will be presented. Design guidance to control the acoustical problems after design will be presented.

Speaker: Zohreh Razavi, M.A.Sc, EIT, Acoustical Engineer. Stantec Architecture Ltd.

103 - Sustainable Buildings

This session will provide an introduction to the Green Globes tool for guiding sustainable construction, educating users on sustainable practices and providing building assessments/ratings.

Speaker: Mark Rossolo, Director of State and Local Outreach, Green Building Initiative

116 - Procurement Fundamentals and Solutions 2008 — One Size Fits All?

This session will cover three critical aspects of procurement law: fundamental legal principles, compliance issues and management of risk. The session will commence with a discussion of the fundamental legal principles underlying Canadian procurement models — RFP, EOI, Prequalification, Tender Call — and typical variations and distortions. Compliance issues will then be expansively canvassed — How can you tell if submissions in a procurement process are correct and capable of acceptance? What to do about errors — patent, latent, material or minor? Can the error be remedied? When? How? By whom? Finally, the panel will consider how participants in the procurement process can manage their risk from the various perspectives of owners, contractors and consultants. What can you do to ensure minimal need for legal advice during a given procurement process? When to bring in the lawyers? How to work with lawyers in the mix to get the results you want. Knowing when to ask for outside help when dealing with complex procurement questions is often the difference between successfully landing/awarding a contract and entering the uncertain world of dispute resolution with a “problem” file. This seminar will take you through the current state of the law and provide useful guidance in answering the perennial question: “Can we do that?”

David A. Garner	Christopher E. Hirst	Norman D. Streu

Presenters:
David A. Garner, Partner, Alexander Holburn Beaudin & Lang LLP
Christopher E. Hirst, Partner, Alexander Holburn Beaudin & Lang LLP
Norman D. Streu, Partner, Alexander Holburn Beaudin & Lang LLP

118 - Climate Adapted Building Design

Worldwide, buildings consume approximately 40% of overall energy flows. Heating, cooling and ventilation requirements of a conventional building represent more than 50% of its overall energy consumption. The recent wave of sustainable building design tends to encompass too many environmental goals while often failing to properly prioritize the building’s ongoing energy use as its single greatest environmental impact.

As mechanical consulting engineers, our goal is to work with rather than against the laws of physics. This presentation will discuss a prioritized building design methodology that seeks to work with the environment and the laws of nature rather than relying exclusively on complex technology.

Speaker: Vladimir Mikler, Partner, MSc, PEng, LEED® Accredited Professional, Cobalt Engineering

119 - How To Develop and Maintain a Sustainable Green Roof

media sponsor

The speakers in this session will discuss the development of a green roof from the bottom up. Topics include monitoring your green roof and managing the risk of roof leaks from early detection to long term monitoring and modern testing methods. An overview of the 3 main roof systems including thermoplastic, thermoset and SBS/asphalt will be reviewed and what types of issues to look out for in green roofs along with industry warranty options. Growing media will be discussed along with it’s attributes to engineers, the pants and people. The final topic will be plant selection and how and when to approach plant selection and what type of plants to select for your particular site.

Speakers:
David Vokey, President, Detec Systems
Phillip C Offereins, BC Representative, Firestone Building Systems
Tom McConkey, Technical Sales & Product Development, Stream Organics
Andrea Martinello, Green Roof Specialist, NATS Nursery

121 - Sustainable Building Maintenance and Repair Practices: Are We being Green with our Existing Buildings?

Building owners are increasingly seeing sustainability as a key driver for success. Sustainability in the real estate market has largely been focused on new buildings. However, increasing attention is being given to the management of existing buildings. Green maintenance and repair decisions can result in lower life cycle costs and less impact on the environment. Are you being provided the information necessary to successfully integrate sustainability into your building maintenance and repair practices? Find out what green options are available when it comes to maintaining and repairing existing building structures, exterior walls, windows, doors, roofs, etc.

Speakers:
Maeri Macgillivray, P.Eng, LEED AP, Project Manager, Halsall Associates Limited
Ted Denniston, Western Regional Manager, Halsall Associates Limited

125 - Best Practices in Managing Others

How do they do it? It seems like some managers have a “way with people” that allows them to get the most out of others. So, how do they do it? What gives them the ability to get peak results from others without appearing to work too hard? Successful mangers the world over have found that it less about ability than it is about doing the right things — and doing them well. This program will help you discover the right things and learn how some of the most noted managers in the world do them.

Topics

Managers, supervisors, and soon-to-be leaders attending this fast-paced seminar will:

• Develop positive practices to overcome any obstacles placed in the path of the team’s success — no matter who put them there.
• Decipher the difference between agreement and support — and practice the seven steps to build true team consensus.
• Gain a new understanding of what motivation really is.
• Recognize the pitfalls and possibilities of managing peers and friends.
• Understand the numerous roles excellent mangers play.
• Study the qualities of successful leaders outside the business world and commit to applying the same powerful approaches to your environment.
• Decide on the discipline style that works best for each person on your team.
• See delegation in action and learn what keeps us from delegating well.
• Learn what makes a team goal something we reach instead wish for.

Benefits

Kevin Lust

More productive staff, greater efficiency, a happier work environment — excellent managers accept these things as a matter of fact. You owe it to your team to practice the best skills with them that you can. Learn those skills and discover how to practice them at this tip-filled seminar.

Presenter: Kevin Lust

126 - Project Management 101: 12 Steps to Ensure Success and Avoid Construction Disputes

session sponsored by

More than ever before, companies need to be able to respond quickly, focus resources and deliver projects on time and within budget. If you are a building owner or manager, you need to acquire the knowledge, skills and competencies to help you be an effective project manager/team leader.

From this mini-course you will learn:

Bud Lush

How to properly initiate a project; define and validate project goals, requirements, and objectives; people, process, and product management; quality planning and control; contract and procurement management; and manage performance, relationships and expectations. There will be a review of the key responsibilities in project plan development; project plan execution and integrated change control. The key elements of cost and schedule management; how to apply practical risk management techniques in the planning and control of your project and how to keep your team committed throughout the project will also be discussed. Handouts will be provided.

Presenter: Bud Lush, President, Atocrates Inc.

200 - Architectural Roundtable: Fact or Fiction? Achieving a Net Zero Footprint in Design, Architecture and Construction

session sponsored by

media sponsor

In our contemporary world debate rages on the nature, severity and implications of climate change + global warming. Undeniably central to the equation is the role of buildings and construction regarding environmental impact, energy consumption and resource depletion. While buildings prove a major factor in the ecological footprinting of cities, they also offer a remarkable opportunity to turn the tide. Architects and builders are actively pursuing goals of net zero impact and carbon neutrality in design and construction. Significant strides are being realized and impressive innovation being exercised in the quest for built environments that do no harm, or that give back even more than they take. The Architectural Roundtable team considers the situation at hand, points to obstacles and opportunities on the path, and underscores initiatives underway that reach towards Net Zero. Net Zero: Fact or Fiction?

Dr Raymond J Cole	Brian R. Sinclair	Teresa Coady	Bill Black	Max Richter

Moderator: Dr Raymond J Cole, Professor & Director, School of Architecture and Landscape Architecture, University of British Columbia

Speakers:
Professor Brian R. Sinclair, Presidential Advisor on Design + Sustainability, University of Calgary
Teresa Coady, CEO, Bunting Coady Architects
Bill Black, National Director, Strategic Business Solutions – Haworth
Max Richter, Intern Architect, Stantec

202 - Understanding Personality Behavioral Styles and Persuasion

session sponsored by

Driver (D), Influencer (I), Steady Relater (S), Cautious Thinker (C). Which one are you?

Are you sure you’re working with your Clients and Prospects the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioral styles? This 2 hour workshop will give you an incite in understanding peoples behavioral styles and help you to:

• Learn how to quickly identify customer styles
• Learn how to sell to different styles
• Learn factors that motivate peoples buying decisions
• Learn how to avoid conflict with other styles
• Make better decisions on how to deal with people
• Help you make a positive impact on your performance with others
• Give you techniques you can use immediately to help you treat your prospects and clients the way they want to be treated
• Help you close more deals by using DISC behavioral techniques

If you want to be part of a fun, highly interactive workshop that has you walking away with tools and information you can apply for immediate results, then this workshop is for you!

Speaker: Randy Hnatko, President, Trainwest Management and Consulting Inc.

204 - Give Me Shelter: Protecting Yourself Against Real Estate and Mortgage Fraud

This presentation will cover the basic types of fraud that can occur related to real estate, including Identity Theft and Forgery. Learn how to protect yourself and your clients from fraudsters; enhance clients’ trust in you and the real estate industry. Real world examples and a focus on preventative solutions for real estate professionals and homeowners will be discussed.

Speaker: Lynda Pasacreta, President and CEO, Better Business Bureau of Mainland BC

225 - 2010 Business Opportunities Workshop

The intent of the workshop is to catalyze the business sector to take advantage of business opportunities related to the 2010 Olympic and Paralympic Winter Games by enhancing their capacity to identify and effectively select, interpret and respond to government and 2010 Winter Games related business opportunities. The workshop will help you understand the range of business opportunities associated with the 2010 Olympic and Paralympic Games and provide you with suggestions and advice on how your business can be successful within the competitive bidding process on Games related business or in your efforts to be a supplier of goods and service to public agencies.

Speaker: Rob Arthurs, Manager of Procurement & Business Opportunities, 2010 Commerce Centre

207 - Heating Choices — A Survivor’s Guide for Builders

session sponsored by

Changing technologies in heating systems and growing consumer demands for more energy-efficient homes are realities for builders in today’s housing market. This seminar will provide the practical information you need to make informed decision on heating system options for both spec and custom-built homes in BC.

Speaker: Murray Frank, Constructive Home Solutions Inc.

208 - Project Management 201: Trouble Shooting and Managing Project Risks

Bud Lush

Please note that this session builds on concepts presented in Session 126 “Project Management 101” (Wednesday, Feb. 13). Participants are strongly recommended to attend this session in order to gain the maximum benefit from this follow-up workshop.

Effective project management includes the ability to anticipate and forestall problems that could derail your project. The project manager’s success is often linked to his or her ability and skill in managing risk and minimizing the impact of changes to both the project scope and product scope. Usually this ability is developed and the skills honed only through prolonged exposure to the project management environment. This course will give you a head start at developing the necessary trouble-shooting skills you need.

You will learn:

• The key elements of the Project Management Body of Knowledge, and how to use them as a tool for tracking and monitoring the health of a project;
• The six detailed processes critical to effective risk management;
• The most effective strategies and techniques to use to avoid problems and mitigate risk;
• What to look for and what questions to ask to get a true picture of the status of your project(s).

Presenter: Bud Lush, President, Atocrates Inc.

210 - Best Practices in Time Management

session sponsored by

If you’re continually asked to get more done in less time…
If your to-do list ends up with more items after a full day’s work than it had when you started…
If your “in box” looks more like a “landfill”…you need this program.

The demands of today’s incredibly dynamic workplace stretch eve the most effective producers. To keep your output at its highest and your stress at its lowest, join us for the “fastest 2 hours in training” — a session filled with ideas and action steps, how-to’s and what-to-do’s, and the inspiration to start practicing them right away.

Topics

You will:

• Discover the driving force behind all effective time management decisions — and how knowing it can make your life a whole lot easier.
• Learn a simple way to select priorities from even the most complex lists of options.
• Share the power of the LUST System for time, life, and money management.
• Understand what using a daily planner really means — and why you need one.
• Master the three questions effective people ask daily to help them stay focused and productive.
• Decipher how your past influences your current decisions.
• Recognize the truth about choices — and learn how to choose well.

Kevin Lust

Benefits

If you don’t feel that you have the time to come to this program, you need to be here! You will learn what it takes to be more effective in all aspects of your life — in your career, in your relationships, and for yourself. The idea shared in this information-packed seminar have benefited thousands and they can work for you.

Presenter: Kevin Lust

212 - Building Envelope Solutions for Mould and Moisture

session sponsored by

This session will begin with an overview of the factors affecting indoor air quality — insofar as why mould develops in buildings. The panel of experts will discuss the practical diagnostic and risk management methods available to assess indoor air quality and prevent moisture intrusion, thus preventing reoccurrence of mould. In addition, they will cover how to inspect, diagnose the extent of a mould issue, assess the risk to the building occupants, and how to effectively manage a mould issue when it is identified.

Presenters:
Michael Glassco, National Operations Manager, Theodor Sterling Associates
Kevin Grasty, P.Eng, Project Manager, Halsall Associates Limited

216 - Go Green or Go Home

session sponsored by

Global warming is affecting the consumer, the builder and our BC real estate sector. With climate change remaining one of the hot topics at dinner tables and boardroom tables alike, this presentation will offer insight on the changes to come for the BC Real Estate Sector. It will explore how to get ahead of this growing trend through urbanization, the promotion of ecological footprints and, most importantly, consumer demand and industry conscience. The panel will speak on why developers are making the move to Green Design, the marketability of Green Design and the demands by the consumer. One speaker with discuss a report titled Hot properties: How global warming could transform B.C.’s real estate sector.

Speakers:
Brian McCauley, Senior VP, Concert Properties.
Jennifer Podmore, Managing Partner, MPC Intelligence.
Nicholas Heap, Climate and Energy Policy Analyst, David Suzuki Foundation

217 - Indoor Air Quality and Moisture Management for Healthy Buildings

session sponsored by

Healthy, sustainable buildings are a hot topic among property owners, manager, architects, developers, contractors and many more professionals associated with the construction and maintenance of new and existing buildings. When it comes to building and managing healthy buildings two issues stand out in importance above all others — Indoor Air Quality and Moisture. There are more questions than answers surrounding these issues due to the mass amounts of information (and misinformation) available to these professionals. With many new technologies, codes, practices and standards emerging, this IAQ, ventilation and moisture solutions seminar is designed to give professionals a synopsis focusing on the most current solutions for managing IAQ and moisture in new and existing buildings. The seminar will address new concepts in ventilation, proactive IAQ management and building envelope moisture risk management designed to help you achieve healthy, durable, sustainable buildings.

Presenters:
Michael Glassco, National Sales Manager, Theodor Sterling Associates
Kimberly Thompkins, Architectural Sales Manager - Western Canada, Georgia-Pacific Canada Inc.
Bonnie Abbott, Sales Manager, Detec Systems

218 - The Real Cost of Green

It is automatically assumed that green buildings cost more than traditional buildings. The real story can be quite different. It is true that some “green” buildings cost more, but with careful implementation green building practices can save construction and utility costs, and contribute positively to owner’s bottom line. In this presentation we will discuss typical costs for green buildings, and describe green building strategies that can change environmentally friendly, into financially friendly. The perspective taken will be that green design and construction should be done to achieve a goal, not just to obtain a “label”.

Presenters:
Blair McCarry, P.Eng, Stantec
Bryan Debruyn, P.Eng, Stantec

222 - Constructing Your Business' Transition Plan

Transition planning is about developing a continuity plan and figuring out the process of transitioning a business, whether that transition is to an outside buyer, existing management or family members. The plan focuses on the future and involves balancing an individual’s personal and business goals with the objective of maximizing wealth and minimizing taxes. You will leave this seminar with a planning checklist and an overview of the various business aspects and considerations of successfully transitioning your business. We will discuss legal considerations, tax minimization and/or deferral strategies, realizing the top value for your business, considering your key stakeholders including family members and management, and how these all come together in your business’ transition plan.

Speakers:
David Cesmystruk, Partner, Tax and Estate Planning, Meyers Norris Penny
Scott Lawritsen, Partner, Business Valuations & Litigation Support, Meyers Norris Penny
Dawn Glyckherr, Senior Manager, Human Resource Consulting
Reg Ens, Management Consultant
Doug Heywood, Partner, Meyers Norris Penny
Deborah Hanly, Taxation & Corporate Law, Kane Shannon Weiler

223 - Technology Roundtable: "Smart" Technology — Design and Electronic Architecture

session sponsored by

The issue of the technology integrator/designer as a substantive player in the conception and execution of a project looms large in today’s marketplace. What is an “electronic lifestyle?” Are integrator/designers a design profession with standards? What fears and myths play into selecting, collaborating with and trusting such electronic wizards and how do they affect a building’s integrity and sustainability? Where does their substance and creativity come from that leads to lasting value and reliability? What are the real world experiences of architects, designers and builders working with them? An exceptional opportunity for you to hear four highly accomplished professionals discussing the challenges of working with this “4th trade.”

Hal Clark	Walter Francl	Marcel Simoes	Chris Stevens	Robert Ledingham

Moderator: Hal Clark, Director – The RSI Group, Commercial Electronics Ltd.

Panel: Walter Francl, Principal, Walter Francl Architect Inc.
Marcel Simoes, Principal Project Manager, Keystone Construction
Chris Stevens, Director, icontrol Networks Inc., Co-Founder of CEDIA
Robert Ledingham, Principal, Ledingham Design Consultants

224 - Best Practices in Effective Communication

session sponsored by

Communication is not just about how you talk and listen. It’s about making connections with people. To make those connections, we must do the right things—use the right words and tone, break down communication barriers we often set ourselves, and never, ever let the fear of not saying things right keep us from saying the right things. This program explains — and demonstrates — the expert speaking, listening, and interpersonal skills practiced by top professionals around the world.

Topics

You’ll gain the skills that enable you to successfully:

• Discuss difficult issues with people above and below you on the organization chart—without being offensive or getting defensive.
• Recognize and break down communication barriers between people, departments, divisions, and locations.
• Avoid the redundancies and overused phrases that plague organizational communications.
• Remember a simple technique that guarantees your instructions were understood accurately.
• Understand the communication process and discover our unavoidable roles within it.
• Solve problems and fix mistakes without blaming or accusing.
• Present a different opinion without creating hard feelings (or avoiding the truth).
• Stay composed, even when you feel overwhelmed.
• Think on your feet and react smoothly when you’re put on the spot.
• Concentrate better, understand more, and listen more open-mindedly.
• Deal with issues rather than emotions.
• Defend your viewpoints without creating bad blood between you and others.

Kevin Lust

Benefits

You’ll learn to get people’s attention, gain their respect and support, get your ideas accepted more often, and cut down on friction at work and at home. Communication is shared meaning and everyone attending will be equipped with the tools it takes to share their message with anyone.

Presenter: Kevin Lust

PAMA 1 - Collecting Fines under the Strata Property Act

Bylaw Enforcement Through Effective Collection of Fines

The most often method used by Strata Councils to enforce bylaws is to levy fines. However, collecting those fines can be very difficult. The owner who is contravening the bylaw is entitled to certain information; and timing is everything! Courts hate fines, which means that missing a single step in the process will make the fines uncollectible. What are the steps to be taken? How much information must be provided? What should the letter to the owner contravening the bylaws say?

Speaker: Veronica Franco, Clark Wilson

PAMA 2 - Human Rights — Strata Owners and Disability Claims

Human Rights: Owners and their Disability Claims

The Council has asked you to enforce the bylaws against a particular owner. That owner refuses to comply and cites medical reasons for contravening the bylaws. Now you are treading in the world of the Human Rights Code. Failure to take the medical “excuse” seriously could result in a Human Rights claims. What should you do and what should you advise your Strata Councils to do to avoid Human Rights claims?

Speaker: Veronica Franco, Clark Wilson

PAMA 3 - Don’t Get Burned Know the Fire Code and your Liabilities

This presentation will give Property Managers a clear understanding of their liabilities, roles, and responsibilities as laid out in the BC, Federal and Vancouver Fire Codes.

Presentation will also include:

• Preparing for Emergencies
• Hazard analysis of properties
• Risk analysis of properties
• Being Proactive not reactive

Speaker: Keith McMitchel, EMT Management

PAMA 4 - Legal Update for Strata Managers

This seminar will review the impact of significant and recent litigation on a variety of sections of the Strata Property Act which are of particular importance to strata managers.

Speaker: Adrienne Murray, Adrienne Murray Law

PAMA 5 - How to Read an Insurance Certificate

What limits, What coverage — the ins’ and out’s of your Strata corporation insurance! They all look the same — is it REALLY Covered!

Your insurance certificate confirms what coverage and limits have been insured for your strata. It is critical to understand the significance of each section:

• Property
• Liability
• Directors and Officers
• Volunteer Insurance
• Boiler & Machinery
• Pollution

Speaker: Christina Garson, BFL Canada

PAMA 6 - More About Residential Tenancy

Tips, traps and techniques for professional property managers and resident managers.

30 years or 30 days? Are you in the business of keeping good tenants? Al will discuss tried and proven ways to attract and select the right tenants — and avoid the other kind!

• Learn the two words that are the key to success as a residential landlord.
• Find out the one question to ask previous landlords that will tell you whether they are landlords — or your applicant’s best friend.
• Review and refine the four steps to effective tenant selection
• How do you say no? When can you say no?
• Learn how the Human Rights Code affects — and doesn’t affect — your ability to select tenants
• Selecting the right tenants = reduced turnover and less problems = a more healthy bottom line

Speaker: Al Kemp, CEO, ROMS BC